CUSTOMER SATISFACTION

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Saving money while promoting excellent customer experiences

Our just-in-time production services saved this snowmobile manufacturer money, time, and labor while enhancing a valuable service for its customers. 

Challenge:
As a service to their customers, this popular snowmobile manufacturer was maintaining a significant physical inventory of user manuals and parts catalogs for its past and current products. Managing this inventory, however, was costly - in terms of employee resources and physical space. What’s more, old manuals often had to be replaced due to deterioration.

Goals:

1. Make the manual and catalog program a print-on-demand fulfillment process.
2. Digitize old manuals and catalogs.
3. Close the internal fulfillment center and reassign employees.

Taylor solution:

1. Leverage our digital print and bindery manufacturing footprint on behalf of the client.
2. Help digitize and catalog older materials.
3. Integrate with client’s online service center.

Results:

1. Complete elimination of the firm’s fulfillment expense and warehouse space, resulting in a first year’s savings of over $200,000.
2. Improved customer satisfaction with accurate materials and reduced response times for order fulfillment.